REFUND, CANCELLATION, REPLACEMENT & ADJUSTMENT POLICY

GoZoer Sports
Website: GoZoerSports.com
Effective Date: September 1, 2026
Jurisdiction: Dubai, United Arab Emirates

This Refund, Cancellation, Replacement & Adjustment Policy (“Policy”) applies to all products and services purchased, booked, registered for, or otherwise obtained through GoZoerSports.com (“Website”) and/or GoZoer Sports (“GoZoer Sports”, “we”, “us”, or “our”).

By making a purchase, submitting a registration, booking an international sports tour, purchasing apparel, or otherwise confirming participation in any GoZoer Sports service, the customer (“Customer”, “Participant”, “you”, or “your”) acknowledges that they have read, understood, and agreed to the terms of this Policy, subject always to any mandatory rights provided under applicable UAE law.

1. GENERAL POLICY

GoZoer Sports provides sports apparel, international sports tours, sporting experiences, registrations, and related services.

Due to the nature of these products and services, certain bookings involve advance commitments and non-recoverable costs, including but not limited to:

• Airline and transportation reservations

• Accommodation

• Visa processing and administrative work

• Sports venue bookings

• Tournament and event registration

• Ground transportation

• Tour arrangements

• Supplier deposits

• Administrative charges

• Third-party service charges

• Event management costs

• Equipment and apparel procurement

• Other costs committed on behalf of the Customer

Accordingly, refunds, cancellations, replacements, and adjustments are subject to the specific terms stated below.

Where any provision of this Policy conflicts with a mandatory provision of applicable UAE law, the mandatory legal provision shall prevail.

2. SPORTS APPAREL – REPLACEMENT POLICY

GoZoer Sports aims to provide customers with properly supplied sports apparel and related merchandise.

2.1 Replacement Request Period

A Customer may request a replacement for eligible apparel within 7 calendar days from the date of delivery.

The Customer must contact GoZoer Sports within the 7-day period and provide:

• Order number

• Customer name

• Contact details

• Reason for replacement

• Photographs/videos where applicable

• Photographs of the product and packaging where requested

Requests submitted after the 7-day period may not be accepted.

2.2 Eligible Replacement Conditions

A replacement may be considered where:

• The wrong size was supplied;

• The wrong product was supplied;

• The product received is materially different from the product ordered; or

• The product has a manufacturing defect or damage attributable to the supplier/delivery process.

The final determination of eligibility will be made after inspection or review of the product and supporting evidence.

2.3 Product Condition

To qualify for replacement, the apparel should, where applicable:

• Be unused;

• Be unwashed;

• Not have been altered, customized, damaged, or intentionally misused;

• Include original tags, packaging, or accessories where applicable; and

• Be returned in a condition reasonably suitable for inspection and replacement.

Customized, personalized, printed, embroidered, or otherwise specially prepared apparel may be excluded from replacement unless the product is defective or incorrectly supplied, subject to applicable law.

2.4 Delivery and Return Charges

All return, exchange, replacement, shipping, courier, and delivery charges associated with a Customer-requested size change or replacement shall be borne by the Customer, except where the replacement is required due to an error attributable to GoZoer Sports or where applicable law requires otherwise.

GoZoer Sports may provide specific return instructions before the product is shipped back.

The Customer is responsible for ensuring that the returned product reaches the designated return location safely.

2.5 Inspection

All returned products may be inspected before a replacement is approved.

GoZoer Sports reserves the right to reject a replacement request where the product does not meet the applicable eligibility requirements.

3. APPAREL REFUNDS

Unless otherwise required by applicable law, apparel purchases are primarily subject to the replacement provisions stated above.

A replacement, rather than a monetary refund, may be offered for eligible issues such as size or product-related concerns.

Where a monetary refund is legally required or specifically approved by GoZoer Sports, the refund will generally be processed through the original payment method.

Any applicable shipping, delivery, customization, or other non-refundable charges may be deducted where legally permissible and where such charges were clearly disclosed to the Customer.

4. INTERNATIONAL SPORTS TOURS

International sports tours are specially organized services involving advance bookings, supplier commitments, travel arrangements, sports participation, accommodation, transportation, visa processing, administration, and other third-party arrangements.

Because these arrangements may create non-recoverable costs, international sports tour bookings are generally non-refundable, subject to the limited circumstances specifically described in this Policy and any mandatory rights under applicable law.

5. INTERNATIONAL SPORTS TOUR – CANCELLATION BEFORE VISA APPLICATION

If the Customer requests cancellation before GoZoer Sports submits or initiates the visa application, the Customer will not be entitled to a cash refund.

However, subject to availability and GoZoer Sports' approval, the amount paid may be transferred as an adjustment/credit toward a future eligible GoZoer Sports tour.

A 10% cancellation/administration deduction will apply to the amount eligible for adjustment.

Example:

If the Customer has paid AED 10,000:

• Original payment: AED 10,000

• Cancellation/administration deduction: AED 1,000

• Future tour adjustment value: AED 9,000

The adjustment is not transferable for cash and must be used toward an eligible future tour.

Any difference between the future tour price and the available adjustment amount shall be payable by the Customer.

6. CANCELLATION AFTER VISA APPLICATION

Once the visa application process has been initiated, the Customer's booking becomes subject to non-recoverable administrative, visa, supplier, travel, and operational commitments.

Accordingly:

Cancellation after submission or initiation of the visa application shall be non-refundable and shall not be eligible for future-tour adjustment, except where GoZoer Sports expressly agrees otherwise or where required by applicable law.

This provision applies regardless of whether the Customer's visa has been approved, rejected, delayed, or remains under processing.

7. CANCELLATION AFTER VISA APPROVAL

Once the Customer's visa has been approved, cancellation by the Customer will not be eligible for a refund or future-tour adjustment.

This includes cancellation due to:

• Change of personal plans

• Change of employment

• Change of travel dates

• Personal circumstances

• Financial circumstances

• Failure to obtain leave from work

• Change of mind

• Failure to travel

• Personal emergencies, except where a mandatory legal right applies

• Any other reason initiated by the Customer

This is because substantial third-party and operational commitments may have already been made on the Customer's behalf.

8. VISA REJECTION

If the Customer's visa application is rejected by the relevant immigration or visa authority, GoZoer Sports may process a partial refund subject to the following terms.

Visa Rejection Refund:

30% of the amount paid will be retained toward administration, processing, coordination, documentation, supplier communication, booking management, and other related costs.

The remaining 70% may be refunded to the Customer through the original source/payment method, subject to completion of the applicable refund process.

Example:

If the Customer paid AED 10,000:

• Amount paid: AED 10,000

• Administration and related deduction: AED 3,000

• Potential refund: AED 7,000

The refund will generally be processed within 60 calendar days after GoZoer Sports receives and verifies the official visa rejection documentation and confirms that the applicable refund conditions have been satisfied.

The actual time taken for the funds to appear in the Customer's account may depend on the payment provider, bank, card issuer, or other financial institution.

9. VISA REJECTION – IMPORTANT CONDITIONS

A visa rejection must be supported by appropriate documentation issued by the relevant visa/immigration authority or authorized processing channel.

A refund will not be processed solely on the basis of a verbal statement or informal communication claiming that a visa was rejected.

The following may be non-refundable or deductible where applicable and legally permissible:

• Visa fees paid to government authorities

• Third-party visa processing fees

• Courier charges

• Documentation charges

• Translation charges

• Insurance charges

• Supplier cancellation charges

• Airline charges

• Accommodation charges

• Tour operator charges

• Bank/payment processing charges

• Other third-party charges already incurred

Where such amounts are already included within the 30% administration deduction, they will not be deducted twice.

If actual non-recoverable third-party charges exceed the stated 30% deduction, GoZoer Sports may apply additional deductions only where such charges were disclosed/agreed to and are legally permissible.

10. NO REFUND FOR VOLUNTARY NON-TRAVEL

If a Customer decides not to travel despite having a valid visa or otherwise being eligible to travel, the booking will be treated as a Customer-initiated cancellation.

No refund or future-tour adjustment will generally be provided.

This includes failure to travel due to:

• Personal reasons

• Work commitments

• Financial difficulties

• Family commitments

• Change of plans

• Failure to attend the departure point

• Missed flight

• Failure to obtain required travel documents

• Failure to comply with destination-country entry requirements

11. PASSPORT, VISA & TRAVEL DOCUMENT RESPONSIBILITY

The Customer is solely responsible for providing accurate and complete information and valid documentation required for the visa and travel process.

This may include:

• Passport

• Passport validity

• Photographs

• Identification documents

• Previous travel information

• Financial documents

• Employment documents

• Consent documents

• Any additional documents requested by the relevant authority

GoZoer Sports is not responsible for visa approval decisions made by immigration authorities, embassies, consulates, visa centers, airlines, or other governmental or third-party authorities.

GoZoer Sports does not guarantee visa approval unless expressly stated in a separate written agreement.

12. INCORRECT OR INCOMPLETE INFORMATION

If a visa application, registration, booking, or travel arrangement is affected because the Customer provided:

• Incorrect information;

• Misleading information;

• Incomplete information;

• False documentation;

• Expired documentation; or

• Information inconsistent with official records,

the Customer may be responsible for all resulting costs.

Such circumstances may result in cancellation without refund or adjustment, to the extent permitted by applicable law.

13. TOUR PRICE CHANGES

Tour prices may be affected by changes imposed by third-party providers, including:

• Airlines

• Hotels

• Transportation companies

• Visa authorities

• Sports organizations

• Event organizers

• Venue operators

• Insurance providers

• Government authorities

Where such costs increase before final confirmation, GoZoer Sports may notify the Customer of the applicable additional amount.

Any additional amount required for the Customer's participation must be paid within the specified deadline.

14. FLIGHT, HOTEL & THIRD-PARTY SERVICES

Where GoZoer Sports arranges flights, accommodation, transportation, insurance, visas, tickets, or other third-party services, those services may also be governed by the terms and conditions of the respective provider.

Where a third-party provider imposes a cancellation or amendment charge, the Customer may be responsible for such charges.

GoZoer Sports cannot guarantee that a third-party provider will issue a refund.

15. TOUR CHANGES BY GOZOER SPORTS

In exceptional circumstances, GoZoer Sports may need to modify:

• Tour dates

• Flight arrangements

• Accommodation

• Match schedules

• Venues

• Transportation

• Itinerary

• Activities

• Tournament arrangements

Such changes may occur due to circumstances outside GoZoer Sports' reasonable control, including governmental restrictions, airline changes, weather, venue availability, tournament changes, operational issues, force majeure events, or supplier decisions.

Where a material change occurs, GoZoer Sports will communicate the change to affected Customers and, where applicable, provide reasonable alternatives or remedies consistent with the applicable service terms and UAE law.

16. FORCE MAJEURE

GoZoer Sports shall not be responsible for failure or delay caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters

• Epidemics or pandemics

• War

• Terrorism

• Civil unrest

• Government restrictions

• Immigration restrictions

• Border closures

• Airline cancellations

• Strikes

• Severe weather

• Political events

• Travel advisories

• Government decisions

• Sports-event cancellation

• Venue closure

• Other circumstances beyond reasonable control

Where a force majeure event occurs, GoZoer Sports will take reasonable steps to assist Customers and communicate available options.

Any refund, credit, or adjustment will depend on amounts actually recoverable from relevant third-party providers and applicable law.

17. TRANSFER OF BOOKING

A Customer may not transfer, resell, assign, or give their tour booking to another person without prior written approval from GoZoer Sports.

Any approved transfer may be subject to:

• Administrative charges

• Visa requirements

• Airline restrictions

• Supplier restrictions

• Name-change fees

• Documentation requirements

• Availability

18. NO DOUBLE RECOVERY

A Customer shall not be entitled to receive both:

• A monetary refund; and

• A future-tour credit/adjustment

for the same booking or cancellation.

Where an adjustment has already been issued and subsequently used, the original payment shall not become refundable unless otherwise required by law.

19. REFUND METHOD

Where a refund is approved, it will generally be made through the original payment method/source of payment.

Refunds to a different bank account, card, or person may require additional verification and may be declined for security and compliance reasons.

GoZoer Sports may request reasonable documentation before processing a refund.

20. REFUND PROCESSING TIME

Where a refund is approved under this Policy, GoZoer Sports will initiate the refund within the applicable stated timeframe after all required documents and verification have been completed.

For visa-rejection refunds specifically, the applicable processing period is up to 60 calendar days after verification of the official visa rejection and confirmation of refund eligibility.

Bank processing times are outside GoZoer Sports' direct control.

21. CUSTOMER RESPONSIBILITY

Customers are responsible for:

• Reading the tour itinerary before payment;

• Reviewing visa requirements;

• Providing accurate information;

• Providing valid travel documents;

• Meeting payment deadlines;

• Following travel requirements;

• Following airline and accommodation rules;

• Following tournament/event rules;

• Attending scheduled activities on time;

• Complying with the laws of destination countries.

Failure to meet these responsibilities may result in additional costs or cancellation consequences.

22. COMMUNICATION AND CANCELLATION REQUESTS

All cancellation, replacement, refund, or adjustment requests must be submitted through an official GoZoer Sports communication channel.

The Customer may be required to provide:

• Full name

• Booking/order number

• Payment receipt

• Passport or identification information where required

• Reason for cancellation/replacement

• Visa decision/documentation where applicable

• Any other information reasonably required to process the request

The date on which GoZoer Sports receives a complete cancellation request shall be used for determining the applicable cancellation category.

23. ACCEPTANCE OF TERMS

By making payment, submitting an order, registering for a tour, registering for an event, purchasing apparel, or confirming participation, the Customer confirms that they have:

1. Read this Policy;

2. Understood the applicable cancellation and refund terms;

3. Accepted the applicable charges and deductions;

4. Understood that international sports tours involve non-refundable third-party commitments;

5. Provided accurate information; and

6. Agreed to comply with this Policy, subject to applicable mandatory UAE law.

24. GOVERNING LAW AND JURISDICTION

This Policy and any dispute, claim, or matter arising from or relating to GoZoer Sports' products or services shall be governed by the laws applicable in the Emirate of Dubai and the United Arab Emirates.

Subject to any mandatory legal rights or jurisdictional requirements applicable to a Customer, disputes shall be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates.

Nothing in this Policy is intended to exclude or restrict any consumer right or legal remedy that cannot lawfully be excluded or restricted under applicable UAE law.

25. POLICY UPDATES

GoZoer Sports reserves the right to update this Policy from time to time.

The latest version will be published on GoZoerSports.com and will include the applicable effective date.

Customers are encouraged to review the Policy before making a new purchase or booking.

26. CONTACT INFORMATION

GoZoer Sports

Website: GoZoerSports.com

Email: [INSERT OFFICIAL EMAIL]

Phone: [INSERT PHONE NUMBER]

Business Address: [INSERT DUBAI BUSINESS ADDRESS]

Legal Business Name: [INSERT REGISTERED LEGAL ENTITY NAME]

Jurisdiction: Dubai, United Arab Emirates

CUSTOMER ACKNOWLEDGEMENT

IMPORTANT: PLEASE READ BEFORE PAYMENT

By proceeding with payment or registration, I confirm that I have read and understood the GoZoer Sports Refund, Cancellation, Replacement & Adjustment Policy.

I specifically acknowledge that:

☐ Apparel replacement requests must generally be submitted within 7 calendar days of delivery.

☐ Customer-requested apparel return/replacement delivery charges are borne by the Customer, except where otherwise required by law.

☐ International sports tours are generally non-refundable.

☐ Cancellation before visa application may be eligible for future-tour adjustment subject to a 10% cancellation/administration deduction.

☐ Cancellation after visa application is generally non-refundable and not eligible for future-tour adjustment.

☐ Cancellation after visa approval is generally non-refundable and not eligible for future-tour adjustment.

☐ In the event of visa rejection, a 30% deduction applies and the remaining eligible amount may be refunded to the original payment source within up to 60 calendar days, subject to verification and applicable terms.

☐ I understand that visa approval is determined by the relevant government/immigration authority and is not guaranteed by GoZoer Sports.

☐ I understand that third-party charges and commitments may affect the amount recoverable.

☐ I agree that this Policy is governed by the applicable laws of Dubai and the United Arab Emirates, subject to mandatory legal rights.

Customer Name: ______________________________

Booking/Order Number: ________________________

Date: _______________________________________

Signature / Electronic Acceptance: _______________